Refund policy
Warranty and faulty product returns
Last updated: 13 September 2026
Coverage
CatchClicker LLC provides a 2-year manufacturer's warranty from the date of purchase against manufacturing defects in CatchClicker devices.
Your rights under applicable consumer law, including any different start dates, longer guarantee periods or extensions following repair, remain unaffected.
What is covered
Manufacturing faults during normal use are covered. Examples include:
- The device no longer powers on.
- The display stops working, shows incorrect information or malfunctions.
- A button stops working because of a manufacturing defect.
The cause of the fault determines whether it is covered.
What is not covered
This warranty does not cover damage or malfunction caused by misuse, improper handling, use outside the intended operating conditions or accidents, including:
- Buttons physically damaged by impact or excessive force.
- A screen cracked or broken by impact or pressure.
- Water entering because the battery cover was incorrectly fitted or not properly closed.
- Damage or malfunction caused by unsuitable, poor-quality, old, deteriorated, expired or leaking batteries, including leakage or corrosion.
These exclusions apply to damage caused by handling, use or batteries, not to unrelated manufacturing defects.
For damage outside the warranty, we can offer a paid repair. The price is determined after inspection, and we will provide a quote for your approval before carrying out the repair.
First 30 days after delivery
If your device develops a covered fault within 30 days after you receive it, we offer a new replacement device or a refund. Contact us so we can arrange the remedy with you.
You must return the faulty device. Please include all supplied accessories and the original packaging if you still have it. If the original packaging is unavailable, use suitable protective packaging; this does not cancel your statutory rights.
For an agreed replacement, send us the tracking number showing that the carrier has accepted your return parcel. Once we receive this evidence, we arrange dispatch of a new device at our expense under our standard shipping schedule.
If a refund is agreed, we refund the product price after receiving the device or evidence that it has been sent back, in accordance with applicable law.
Return-shipping reimbursement is explained below.
After the first 30 days
For covered faults, we offer a free repair. At your explicit request, we may instead supply a manufacturer-refurbished device.
A manufacturer-refurbished device has been repaired and tested by CatchClicker and may have visible signs of previous use. We will explain its condition before you choose this option.
Repairs are completed within a maximum of one week from the date we receive your device. Transport time to and from our service location is additional.
Your statutory rights to replacement, a price reduction or a refund remain available where the applicable law provides them. A refurbished device will not be imposed instead of a remedy to which you are legally entitled.
Shipping costs
The shipping arrangements below apply where permitted by applicable consumer law. If that law requires CatchClicker to cover necessary shipping costs for a covered defect, we cover those costs in both directions, including after the first 30 days; the EUR 25 reimbursement does not limit that obligation.
- For a covered fault within the first 30 days after delivery, we reimburse EUR 25 for return shipping and cover delivery of the new replacement device.
- After the first 30 days, the customer pays shipping to our service location and shipping back to them. After repair, we send a shipping invoice, normally around EUR 20. The exact amount depends on the destination and is shown on the invoice. The device is dispatched after that invoice is paid.
Before sending a device, contact us to obtain the return instructions and agree the shipping arrangements.
Replacement and repaired devices are dispatched under our standard schedule and estimated delivery times in the Shipping policy.
How to request support
Email info@catchclicker.com with your order number, a description of the fault and, if possible, photos or a short video.
Please contact us before sending your device so we can provide the return instructions. Use the service return address below.
Your consumer rights
This manufacturer's warranty is additional to your rights under applicable consumer law and does not exclude or reduce them. Those rights take priority wherever they provide greater protection.
Warranty provider and service return address:
CatchClicker LLC
Kedri 1st Exit 17
0186 Tbilisi
Georgia